What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm delete app not working

    Asked by swhitw on January 13, 2016 at 03:49 AM


    We use the JotForm delete app to auto remove form responses with sensitive information. It's not currently working and when you try to access it the following message is displayed.

    Can you let me know if it is being worked on?



    A PHP Error was encountered

    Severity: Notice

    Message: Undefined index: content

    Filename: libraries/JotForm.php

    Line Number: 136



  • Profile Image
    JotForm Developer

    Answered by mert on January 13, 2016 at 07:32 AM

    Hi Simon,

    I tried to use the "Auto Delete Submissions" app and replicated the same issue with you. Now, I'm going to escalate this issue to our developers, so they will be on this problem to fix it. When there is an update, you will be informed from this thread by receiving an email.


    Thank you for your understanding.

  • Profile Image

    Answered by swhitw on January 13, 2016 at 08:22 AM

    Thanks Mert

  • Profile Image
    JotForm Developer

    Answered by mert on January 13, 2016 at 09:43 AM

    You are kindly welcome. In addition, I can't give any exact release date, because of the work load; but you can be sure that it will be fixed as soon as possible.


    Have a great day.