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    Lightbox form is not responsive on mobile devices

    Asked by binksford on January 13, 2016 at 04:15 AM
    when I try to add the lightbox option it looks wrong on mobile devices - half of it is cut off and I cannot scroll - even though I specified that the form is responsive.

    This is the code I am entering:

    <script src="https://form.jotform.co/static/feedback2.js?3.3.REV" type="text/javascript"> var JFL_52580978762874 = new JotformFeedback({ formId: '52580978762874', base: 'https://form.jotform.co/', windowTitle: 'Ford Focus Enquiry Form', background: '#48649C', fontColor: '#FFFFFF', type: 'false', height: 500, width: 690, openOnLoad: false }); </script> <a class="btn lightbox-52580978762874" style="margin-top: 16px"> 2015 Ford Focus Enquiry Form </a>


    live example is on the last image on page http://binksford.com.au/new-car-showroom/new-ford-focus/ at the top left hand corner. I have to remove it by tomorrow as this page is live.

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    JotForm Support

    Answered by BJoanna on January 13, 2016 at 04:24 AM

    Unfortunately, our lightbox embed options are not optimize for mobile devices.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    As possible workaround you can try with solution provided by my colleagues on this thread:


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    Answered by binksford on January 14, 2016 at 01:45 AM

    Hi Joanna,

    It worked! :) I'd like to change the style of the clickable link to a box style. If you have a look at http://binksford.com.au/new-car-showroom/new-ford-focus/ on the last image of the page there is a box labelled "Register Your Interest". How do I create a similar box to click through to the lightbox?
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    JotForm Support

    Answered by BJoanna on January 14, 2016 at 03:13 AM

    I am glad to hear that workaround provided by my colleagues from other thread worked. 

    Considering that your last question is not related to subject of this thread I have moved your question to separate thread and we will provide you an answer there. 


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    JotForm Support

    Answered by Scott on February 24, 2017 at 06:19 AM

    Hey Natalie,

    Our UI developers fixed this situation, where the lightbox embedded forms were not responsive.

    You do not need any workarounds anymore. And also, since the lightbox embed code's updated through fetched JS files, you do not need to re-embed anything again. It should just work as responsive, still when you delete the workaround CSS codes.

    We will be still waiting for your response and feedback,