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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why Do I Have to Confirm Submissions in Order to get My Email Confirmation?

    Asked by PastorJAJ on January 13, 2016 at 04:18 AM

    When I 1st created my form in order to collect payments, I would get an email confirmation sent to me immediately. All of a sudden they are no longer automatically being sent to me. Since when did I have to confirm submissions in order to get a confirmation email?

     

    Also, once my client completed the form, I received a confirmation from PayPal which tells me that my IPN is linked, as you suggested. Is there a way around this extra unnecessary step in order for my payment to be completed and processed to receive my email confirmation?

     

    Lastly, If I see multiple confirmation submissions for the same person and same transaction, will this charge their card multiple times?
    Page URL:
    bit.ly/JAJCoaching

    Submissions confirm email in
  • Profile Image
    JotForm Support

    Answered by mert on January 13, 2016 at 08:46 AM

    Hi there,

    As far as I understand from your situation, after setting a IPN for JotForm, you have started to get that confirmation emails to approve the transaction. It is a natural behavior of setting an IPN; but if you don't want this feature and want to receive notification emails directly, you can disable it. However, without an IPN, you can encounter some synchronization problems between Paypal and JotForm like seeing completed transaction as incomplete on "Submissions". They are not fatal errors; but you need to make crosscheck between Paypal and JotForm.

     

    Alternatively, you can try to disable the IPN verification, go to  Downloads > Settings > Payment Gateways on Paypal account and check the box for "Disable PayPal IPN Verification".

     

    Please, try these methods and let us know the results.

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on January 13, 2016 at 08:48 AM

    In addition, I moved your last question into new thread. You can access it through the link below:

    http://www.jotform.com/answers/743695

     

    It will be answered right away.