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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Duplicated email

    Asked by chapmans on January 13, 2016 at 08:28 AM

    I've put 2 forms on my website - one on each of the widescreen version and on the tablet version and the other on the mobile version (with larger font size).  When I send an email from either of the first versions of the form all is ok but when I send an email from the mobile version, I receive it twice. How can I stop this happening?

    Page URL:
    http://www.chapmansremovalshastings.co.uk/removals-sussex.html

    email size font size Mobile font
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    JotForm Support

    Answered by BJoanna on January 13, 2016 at 12:03 PM

    I have checked our email log and I found one duplicate submission. Considering that there was only one duplicate submission, probably your user submitted form twice by accident. If you want to prevent duplicate submissions you can Form Limits Based on a Unique Question:

    http://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    You can also set Unique Submissions on a Form:

    http://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Hope this will help. Let us know if you need further assistance.