What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    unable to preview

    Asked by kongyj88 on January 13, 2016 at 08:31 AM
    preview
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    JotForm Support

    Answered by Boris on January 13, 2016 at 11:55 AM

    I've checked on a cloned version of the last form you were editing, and the Preview seems to work fine on my end. This is on Firefox:

    And this is on Chrome:

    As the Preview appears to function fine at the moment on our end, could you please check again and see if it is working now on your end as well?

    If it is still not working, can you please try with a different browser, such as Firefox or Internet Explorer, and see if the issue appears in another browser as well?

    We will await your response. Thank you.

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    Answered by kongyj88 on January 13, 2016 at 12:15 PM

    it is working now! thanks!

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    JotForm Support

    Answered by Boris on January 13, 2016 at 01:17 PM

    That is great to hear, thank you for letting us know. If you need assistance with anything else, please don't hesitate to contact us again and we will be happy to help.

  • Profile Image

    Answered by kongyj88 on January 19, 2016 at 01:29 AM

    hi team, it is not working again, please kindly assist, thanks

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    JotForm Support

    Answered by EltonCris on January 19, 2016 at 04:58 AM

    @kongyj88

    Our apologies.

    We have a temporary issue with forms not loading recently but it has now been resolved. Would you mind checking it again?

    If the issue still perists, make sure to let us know here.