What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Forms

    Asked by mveliz on January 13, 2016 at 09:39 AM

    I had a submission for a form which is encrypted. I was able to view the submission from the email I got, and I decided that I didn't want the form to be encrypted because I can't view the response from the app. So I changed it in the settings of the form. Now I can't view the submissions at all. It is encrypted when i view it online while logged in, and when I click on the link in the email I received (where I was previously able to view the submission). How do I unencrypt the submission?

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    JotForm Support

    Answered by BJoanna on January 13, 2016 at 12:55 PM

    If you do not want to receive encrypted data, you need to turn OFF Encrypted Form Data in form preferences.

    I have checked form that you last modified and it is still encrypted.


    Once you turn OFF Encrypted Form Data, new submission will not be encrypted. However previously submitted data which are encrypted can only be viewed with encryption key. 

    More about Encrypted Forms and how to use them you can find in this article:


    Hope this will help. Let us know if you need further assistance.