What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Exceptionally slow loading speed

    Asked by Stefan Botha  on January 13, 2016 at 10:18 AM

    We have a few Jotform accounts with you under the name of Rainmaker Marketing in South Africa. The one form is linked to www.refineryliving.co.za and the loading speed of the form is far too slow. Please can you help with this. This is not a hosting issue and we are concerned about the speed of us accessing the form within the site. Has our form possibly been placed on a server that is overloaded? Please can you help us resolve this as it is liked to a very large property development and this is having an impact on our relationship with the client. In some cases it loads fine but we have had a number of complaints. There are times where it has taken me 30 seconds to load the form whilst the rest of the site loads very quickly. Regards Stefan Botha 

    Page URL:
    www.refineryliving.co.za

    loading speed JotForm name south africa site
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    JotForm Support

    Answered by david on January 13, 2016 at 12:55 PM

    Hi,

    We were having some issues with one of our load balancers earlier but the issue should now be resolved.  I checked the form in your page and it does appear to be loading quite quickly.

    If you are still having trouble with your form, let us know which form and we will be happy to have another look.

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    Answered by Stefan Botha  on January 14, 2016 at 10:52 AM

    Hi David. We are still having issues with the speed in which the page is loading. The rest of the page loads perfectly and then there is a long wait for the jotform to load. Please can you re-look at this? Is there an issue with the server that our form is hosted on? Thanks

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    JotForm Support

    Answered by david on January 14, 2016 at 11:59 AM

    I checked the embedded form as well as the form itself and there still does not appear to be any slow loading.  The only area that is currently experiencing any issues server side is Buenos Aires, Argentina.  Other than that, there are no reported issues.

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    Answered by Stefan Botha  on January 15, 2016 at 09:50 AM

    Hi David. Thanks for your response but it doesn't help as the entire site loads but the Jotform either doesn't or takes ages to load. We are forced to move away from using Jotform unless we can find a solution. You may say that you cant find an issue but I can assure you that there is an issue. Please revert. Thanks Stefan

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    JotForm Support

    Answered by david on January 15, 2016 at 12:03 PM

    It may just be your location in relation to our servers.  I had several people check your page and the form is loading instantly for everyone who checked.  Is there another network you can check the form from?  I understand it is loading slowly on your end, however, no one else seems to be able to reproduce the slowdown:

    I'm seeing a total load time of less than 1.5 seconds.  Several other support members are seeing about the same.

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    Answered by Allanamores on January 27, 2016 at 08:08 PM

    same thing happening to my website: http://www.mydrafting.com.au/ba-checklist/ the submission is taking a week, we submittelast friday until now it's still saying "PLEASE WAIT". even using a 4-rows form i have been waiting for 4 hours now as am writing this. I believe jotform should refund subscriptions if their aim is to help  others, if greed then nothing much we can do.

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    JotForm Support

    Answered by Charlie on January 28, 2016 at 02:40 AM

    @Allanamores

    Apologies for the inconvenience. I see you already have an opened thread for the issue you have, please refer to this link instead: http://www.jotform.com/answers/758116-. My colleague has already answered your inquiry there. Thank you for your understanding.

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    Answered by Allanamores on January 28, 2016 at 02:45 AM
    Good day,
    This is a courtesy response to your enquiry. We will respond to you within the next 24 hours.
    Cheers,
    Amores Team
    ...