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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions not reading properly

    Asked by GreatLAkesCleaning on January 13, 2016 at 10:56 AM

    When i do a test from jotform website, my form submissions come thru OK, but when they come from the website, they come thru looking like this..(Partial presentation supplied)


    > From: noreply@jotform.com
    > To: greatlakescleaningpa@outlook.com
    > Subject: -
    > Date: Wed, 13 Jan 2016 15:28:25 +0000
    > Please copy and paste the selected Technical Templates and the Standard Template to your case notes:
    > _
    > || Selected Templates:
    > One Time Service
    > _
    > App World Template:
    > | BBID:
    > | Application Name:
    > _
    > BlackBerry Cloud Services Template:
    > | Domain Name:
    > | Number of users on Exchange Online/Office 365: 2 Baths
    > | Number of users on BBCS Tenant:
    > | Number of users affected by this issue:

    How can I fix this.

    Page URL:

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    JotForm Support

    Answered by Charlie on January 13, 2016 at 01:48 PM

    I checked your form titled "Apartment Quote Request", if you check our notifications under the "Emails" option, you'll see that the email template is formatted in plain text like this:

    You can switch to HTML editor with more customization options by clicking the "Switch to HTML Mode" button. From there, you can reformat the template of your email.

    Let us know if you need more help on this. You can also try creating a new one by following this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If perhaps I misunderstood your concern, could you please provide us more information about it? A screenshot or how your email submission is being received, are you using an email parser or you have your own email client software to view the message?

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    Answered by Brian   on January 13, 2016 at 07:36 PM

    Thanks, I switched to html, but the same problem concurs.

    I am the website designer and so I am caught in the middle.

    I received the submissions correctly, but my customer cannot read his..He is using msn.

    Anymore we can advise him to do? 

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    JotForm Support

    Answered by EltonCris on January 14, 2016 at 01:53 AM

    Hello Brian

    Unfortunately, the table layout can't be recreated when you switch back to HTML format.  I suggest to delete the notification and create it again. This should restore the default layout of the notification template. This is pretty much the easiest way.