What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade to Bronze

    Asked by jross938 on January 13, 2016 at 10:56 AM

    I upgraded from Free to Silver today, but in review, I only really need Bronze level, so I quickly downgraded.  Since I never used Silver, will a credit go back to my account?

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    JotForm Support

    Answered by david on January 13, 2016 at 01:55 PM


    I refunded the portion of your Silver subscription that was not used towards your Bronze subscription.  You should see a $78.00 refund credited to your account in the next 5-7 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.

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    Answered by jross938 on January 13, 2016 at 02:46 PM
    Got it. Thanks!!
    John O. Ross, Jr.
    DooleyMack Constructors of South Carolina, LLC
    2420 Mall Drive
    Suite 211
    North Charleston, SC 29406
    843-762-6690 (Office)
    843-762-6691 (Fax)
    843-408-8587 (Mobile)
    The information contained in this e-mail message and any attachments is confidential and privileged information intended only for the use of individuals or entities named above.If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail at the originating address.
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    JotForm Support

    Answered by david on January 13, 2016 at 03:49 PM

    You are very welcome!  Let us know if there is anything else we can do for you.