What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email upon completion of form

    Asked by chsbuffalo on January 13, 2016 at 11:42 AM

    We have PayPal set up with our form. The person submits payment through PayPal and then should receive a confirmation email from JotForm. However, when we've tested the form, JotForm never sends the confirmation email, although payment has gone through and is not listed as pending. How can we make sure that these emails are being sent?

    Page URL:

  • Profile Image

    Answered by victor on January 13, 2016 at 02:52 PM

    I have just reviewed your form, email setting and email history. I did noticed that emails have been send out correctly and you do not have any failed emails. I have reviewed all 4 emails in your forma and checked our bounce list. None of the emails are in the list.

    Please verify if this emails are in your spam or junk folder.

  • Profile Image

    Answered by chsbuffalo on January 14, 2016 at 03:01 PM

    The emails are not in the spam or junk folder. Emails should have been sent to a gmail address and some internal email addresses - neither have the jotform notifications in the spam folder.

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 14, 2016 at 05:44 PM

    You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.