Getting XML access denied error message when downloading uploaded files

  • Profile Image
    OnlineJobAp
    Asked on January 13, 2016 at 11:45 AM

    Hi,

    Two files were uploaded and submitted (1/7/16 and 1/9/16) on our form, but the associated files are unavailable.

    It appears to be random and does not happen when we run tests.

    Instead of showing the uploaded file at this link:

    https://files.jotform.com/jufs/OnlineJobAp/53265773138158/328166972761510404/resume%20NRT.pdf

    we get the error message below:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>1A53783CA7DD4CA6</RequestId>
    <HostId>
    YGZn3C8eSV0eF+VimXB+QJ6AnO8Auay+FZUdPcJIadEqhYyxNi543BDmC65+PUjWsyY5NtrY+wU=
    </HostId>
    </Error>
     
    Here is another one:
     
     
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>6562C2EEA34B9B30</RequestId>
    <HostId>
    eqZ2xnOPiFPanbhLi1NyjUMixtugKTT34Jvn823UDNaKQ1RIWZxqAr0rKpk1DtMd7lifqTiBS88=
    </HostId>
    </Error>

     

  • Profile Image
    Charlie
    Answered on January 13, 2016 at 02:55 PM

    Apologies for the inconvenience.

    I tried re-uploading the file in our end, but failed to resolve the problem. It seems like that the files were not successfully uploaded in our servers. This seems to happen when the upload process has been interrupted in the user's end, resulting to a broken file, this is most likely due to intermittent connection or network issue in their internet. 

    I have forwarded this to our developers to have it better checked. But I would strongly suggest contacting the user and directly asking for the files not sent. Again, apologies for the inconvenience.

  • Profile Image
    liyam
    Answered on January 16, 2016 at 08:09 AM

    Just to confirm, as what Charlie mentioned, the files appear to have failed to upload properly on our servers to why it fails to download. Please do contact the persons who made the submissions of these files and ask from them the files again.

    Thanks for your understanding and we apologize for this incoenvience.