What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Merge two JotForm accounts

    Asked by BidOnLeadAPP on January 13, 2016 at 11:56 AM
    Hi
    I have 2 accounts,
    Sins my usage is very low at this point can I combine them into one account
    ?
    Would you be so kind as to transfer my forms and respective submission data
    to one account?
    Is that possible ?
    thank you
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on January 13, 2016 at 12:04 PM

    Yes, we can combine the accounts for you.

    Please inform us from which account would you like to move the forms and data.

  • Profile Image

    Answered by BidOnLeadAPP on January 14, 2016 at 03:46 AM
    Hi,
    Thank you for the quick answer and the offer to help. You guys are always
    great when it comes to support.
    ...
  • Profile Image
    JotForm Support

    Answered by beril on January 14, 2016 at 09:49 AM

    First of all, thank you so much for those kind words and appreciation. We will continue to do our best to give you the best service you could ever get.

    As my colleague was mentioned above if you provide us username of your accounts we can assist more properly.

     For example: from  account name  to  account name.

    We look forward to hearing from you soon.

  • Profile Image

    Answered by BidOnLeadAPP on January 14, 2016 at 03:46 PM
    hi,
    you are not answering my question
    if form url now is https://form.jotform.com/10964452129
    when you pass it to a new account the url will not be the same..... correct
    ?
    ...
  • Profile Image
    JotForm Support

    Answered by david on January 14, 2016 at 06:46 PM

    The form URL's will remain the same.  If it is //form.jotform.com/10964452129 now, it will remain //form.jotform.com/10964452129 even after we move the form.

  • Profile Image

    Answered by BidOnLeadAPP on February 02, 2016 at 10:45 AM
    I was wandering if you got my last email ?
    ---------- Forwarded message ----------
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on February 02, 2016 at 11:51 AM

    Your message was most likely not delivered to our helpdesk. We would like to suggest updating the thread by following the next link.

    http://www.jotform.com/answers/743871

  • Profile Image

    Answered by BidOnLeadAPP on February 02, 2016 at 01:15 PM
    one last question, 
    I want to unite the account to save some money sins my numbers are not as big as they where before 
    1 account username is "alechko" and the second one is "BidOnLeadAPP"
    is that all you need as far as info ? 
    what is my best option to save money ?
     
    thank you 

     

     
  • Profile Image
    JotForm Support

    Answered by david on February 02, 2016 at 02:49 PM

    Let us know which forms you would like move to which account. 

    For example: from  account name  to  account name.

    You would only need a single account if we move the forms, we just need to know which ones to move and where to move them.

  • Profile Image

    Answered by BidOnLeadAPP on February 03, 2016 at 04:08 AM

    Please move ALL forms from the BidOnLeadAPP account to the alechko Account.

     

    thank you 

  • Profile Image
    JotForm Support

    Answered by beril on February 03, 2016 at 07:51 AM

    As per you request, I've moved your forms from BidOnLeadAPP to alechko.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by BidOnLeadAPP on February 03, 2016 at 02:46 PM
    Thank you
    ...