What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I customize the email notification so that it resembles the form?

    Asked by isbitt on January 13, 2016 at 12:21 PM

    Hi,

    When a user submit's a form, can the receiver see the actual form in the body of the email instead of the PDF attachment / email template instead?

     

    The form presents better than the email template, plus replying with PDF loses the data.  So embedding within the email would solve 2 issues

    thanks

  • Profile Image

    Answered by Carina on January 13, 2016 at 03:32 PM

    It is not possible to actually embed the form in the email as it has active scripts that are blocked by the email provider, for security reasons. But it is possible to customize the email notification so that it displays a nicer layout.

    You can use the format tools to  customize your email notification:

    Knowledge of HTML is not necessary, but it's a great help, according to the level of customization that you want.

    Let us know if we can assist you further.