Multiple Forms not sending email after form submission

  • Profile Image
    rerack
    Asked on January 13, 2016 at 12:44 PM

    Unclear when this started - at least several weeks from a quick check.

    The two forms in question are located here:

    http://www.rerack.com/contact-us/

    http://www.rerack.com/quote/

     

    Have already tried redoing the entire email notification process, as well as testing the responsive  option. 

    Has not worked in any case. 

    Also have checked email/rule settings on our mail provider. Messages are not being trapped in spam or located anywhere else. 

     

    The other form on our site IS currently sending emails correctly: http://www.rerack.com/trade-in-form/

     

  • Profile Image
    BJoanna
    Answered on January 13, 2016 at 04:16 PM

    Sorry for inconvenience this may caused you. 

    I have checked your email address sales@rerack.com inside of our email log and I found failed submission from today and yesterday. However last two submission were sent successfully. One is test submission that i made.

    For your other email address siri@rerack.com I did not found any records in email log.

    Also I have checked and your Email address is not on bounce list.

    I am not sure why this has happened. Did you received my test submission? Please test your form and see if you are receiving email Notifications now.

    I would also suggest you to Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image
    rerack
    Answered on January 14, 2016 at 01:06 PM

    This ended up being an issue with our email being on the jotform bounce list. 

    As other people/threads have mentioned, the design of that feature is incredibly poor - there needs to be an active notification to the user/account that an email address(es) are starting to bounce!

     

  • Profile Image
    Kevin_G
    Answered on January 14, 2016 at 03:04 PM

    Hi,

    You may open a new thread and request this feature.

    Feel free to contact us anytime if you need more help.

    Regards.