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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Multiple Forms not sending email after form submission

    Asked by rerack on January 13, 2016 at 12:44 PM

    Unclear when this started - at least several weeks from a quick check.

    The two forms in question are located here:

    http://www.rerack.com/contact-us/

    http://www.rerack.com/quote/

     

    Have already tried redoing the entire email notification process, as well as testing the responsive  option. 

    Has not worked in any case. 

    Also have checked email/rule settings on our mail provider. Messages are not being trapped in spam or located anywhere else. 

     

    The other form on our site IS currently sending emails correctly: http://www.rerack.com/trade-in-form/

     

    email not sending email after Emails email notification settings check
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    JotForm Support

    Answered by BJoanna on January 13, 2016 at 04:16 PM

    Sorry for inconvenience this may caused you. 

    I have checked your email address sales@rerack.com inside of our email log and I found failed submission from today and yesterday. However last two submission were sent successfully. One is test submission that i made.

    For your other email address siri@rerack.com I did not found any records in email log.

    Also I have checked and your Email address is not on bounce list.

    I am not sure why this has happened. Did you received my test submission? Please test your form and see if you are receiving email Notifications now.

    I would also suggest you to Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by rerack on January 14, 2016 at 01:06 PM

    This ended up being an issue with our email being on the jotform bounce list. 

    As other people/threads have mentioned, the design of that feature is incredibly poor - there needs to be an active notification to the user/account that an email address(es) are starting to bounce!

     

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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 03:04 PM

    Hi,

    You may open a new thread and request this feature.

    Feel free to contact us anytime if you need more help.

    Regards.