- rerackAsked on January 13, 2016 at 12:44 PM
Unclear when this started - at least several weeks from a quick check.
The two forms in question are located here:
Have already tried redoing the entire email notification process, as well as testing the responsive option.
Has not worked in any case.
Also have checked email/rule settings on our mail provider. Messages are not being trapped in spam or located anywhere else.
The other form on our site IS currently sending emails correctly: http://www.rerack.com/trade-in-form/
- JotForm SupportBJoannaAnswered on January 13, 2016 at 04:16 PM
Sorry for inconvenience this may caused you.
I have checked your email address email@example.com inside of our email log and I found failed submission from today and yesterday. However last two submission were sent successfully. One is test submission that i made.
For your other email address firstname.lastname@example.org I did not found any records in email log.
Also I have checked and your Email address is not on bounce list.
I am not sure why this has happened. Did you received my test submission? Please test your form and see if you are receiving email Notifications now.
I would also suggest you to Whitelisting JotMails IP Addresses
Hope this will help. Let us know if you need further assistance.
- rerackAnswered on January 14, 2016 at 01:06 PM
This ended up being an issue with our email being on the jotform bounce list.
As other people/threads have mentioned, the design of that feature is incredibly poor - there needs to be an active notification to the user/account that an email address(es) are starting to bounce!
- JotForm SupportKevin_GAnswered on January 14, 2016 at 03:04 PM
You may open a new thread and request this feature.
Feel free to contact us anytime if you need more help.