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Multiple Forms not sending email after form submissionAsked by rerack on January 13, 2016 at 12:44 PM
Unclear when this started - at least several weeks from a quick check.
The two forms in question are located here:
Have already tried redoing the entire email notification process, as well as testing the responsive option.
Has not worked in any case.
Also have checked email/rule settings on our mail provider. Messages are not being trapped in spam or located anywhere else.
The other form on our site IS currently sending emails correctly: http://www.rerack.com/trade-in-form/
Sorry for inconvenience this may caused you.
I have checked your email address email@example.com inside of our email log and I found failed submission from today and yesterday. However last two submission were sent successfully. One is test submission that i made.
For your other email address firstname.lastname@example.org I did not found any records in email log.
Also I have checked and your Email address is not on bounce list.
I am not sure why this has happened. Did you received my test submission? Please test your form and see if you are receiving email Notifications now.
I would also suggest you to Whitelisting JotMails IP Addresses
Hope this will help. Let us know if you need further assistance.
This ended up being an issue with our email being on the jotform bounce list.
As other people/threads have mentioned, the design of that feature is incredibly poor - there needs to be an active notification to the user/account that an email address(es) are starting to bounce!
You may open a new thread and request this feature.
Feel free to contact us anytime if you need more help.