What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submissions are send to the wrong email.

    Asked by tmad34 on January 13, 2016 at 12:44 PM

    I used a template from another user as the basis of my form.  I edited the email settings and even sent test emails that were all correct.  However, when someone fills out the form and clicks the "submit" button,  the email notification does not go to me, but to the person whose template that I used.  How can I fix this?

    Page URL:
    https://form.jotform.com/52314920296151

    Submissions email Emails template email notification settings
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 13, 2016 at 04:06 PM

    The form is set up to send the submissions to tm****en@g*********hlive.com

    This is the email in the profile of the account. If you want to change this please follow the guide below:

    http://www.jotform.com/help/41-How-to-find-and-change-the-email-address-used-for-notification-email