What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customized form retained

    Asked by Tom  on January 13, 2016 at 02:48 PM



    I created a customised form for someone a while back. They have contacted me to ask if their membership expires, and after a few months they re subscribe, will all the form information / setup be retained? 


    Thanks. Tom

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    JotForm Support

    Answered by Kevin_G on January 13, 2016 at 07:04 PM


    I found an account related to your email address, the username is : tomsattauk.

    Please, share us the link to the form, we will be able to find the username and will give you the current status, also, if you or he/she decides to purchase a new subscription, the data will be there.

    We will wait for your response.