Form not updating

  • Profile Image
    Asked on February 10, 2012 at 02:26 PM

    Hey folks,

    I tried to update one of my forms with a condition, and it won't seem to update it. I tried to update the purchase price via the paypal widget, and that worked great, but a condition is failing to update for this form: 




    I've cleared my cache/reset & reopened my browser. I've looked in safari, internet explorer, and google chrome and no update with the condition. 


    Please advise. 



  • Profile Image
    Answered on February 10, 2012 at 10:34 PM

    I have just tried editing your form by adding a condition and it worked properly.  Can you please try editing your form again?  Also, please make sure that you don't have other browser pages open with the same form being edited as this can cause your form to not update properly while both forms are automatically saving on a timely manner.

  • Profile Image
    Answered on September 12, 2012 at 02:35 PM

    my form is not updating properly i made the change on yoru website but when i refresh my websit eit doesnt up i am trying to update my startem form?

  • Profile Image
    Answered on September 12, 2012 at 02:40 PM


    We are merging onto a more powerfull cloud of servers in order to better serve our customers and this has caused a temporary delay in the replication of forms for some of our customers.  

    We apologize for the inconveniences and we assure you that we are working hard to get this resolved.

    I noticed that your forms are hosted on two different servers:

    I suggest that when editting a form you log into the server where the form is hosted to minimize the delay in replaication.  Also please make sure to clear the cache before viewing the embeded form.