What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Just upgraded to bronze plan, but I am a sub-user. Can we apply that change to the entire account?

    Asked by arthur_otabo on January 13, 2016 at 04:10 PM
    sub-user upgraded sub Entire
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    JotForm Support Manager

    Answered by Jeanette on January 13, 2016 at 08:53 PM

    We have refunded this subscription, so please go ahead and login with the right account and upgrade.

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    Answered by arthur_otabo on January 21, 2016 at 12:29 PM

    Hello, It took about a week for me to gain access to our full account and now the full year pricing is not available. Would it be possible to extend the original discount to us as we had attempted to purchase a full year initially?

     

     

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    JotForm Support Manager

    Answered by Jeanette on January 21, 2016 at 02:06 PM

    Unfortunately the offer is over. Let me find out a way to get this back to you.

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    Answered by arthur_otabo on January 21, 2016 at 02:12 PM

    Actually, now that I have access to our master account, I have realized that our current pricing is just fine for us and we would like to keep our pricing as is. Thank you!