Not getting the feeback emails

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    JenKendall
    Asked on February 10, 2012 at 05:26 PM

    I've got the form live on the website but when I've tried to submit something but nothing comes through to the email i've selected.  Help!

  • Profile Image
    AtacanC
    Answered on February 10, 2012 at 07:04 PM

    We apologize for any inconvenience this may have caused. I've cloned your form and made a test submission. I was able to receive a notification email. Can you please add these ip addresses to your mail provider's whitelist?

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. 

  • Profile Image
    JenKendall
    Answered on February 13, 2012 at 09:39 AM
    Thank you for responding. I do believe that it was getting hung up in our email server. I am going to test it one more time & let you know.

    Again thank you.

    Jen Kendall








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