What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We need help taking registrations for a convention

    Asked by CalFest on January 13, 2016 at 08:29 PM

    We're set up to take Paypal, but our registrants are having issues getting it to work.  Have we set it up incorrectly?  It appears to work if only one person is registering, but if the organization wants to register multiple people, it's not working.  What changes do we need to make?  Please look under "Incomplete payments" to see what's going on.

    If you have telephone support, please call 530-583-5605.

    Taking a incomplete payments register call telephone
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 14, 2016 at 02:37 AM

    Hi,

     

    We currently do not have phone support, but we will be glad to help you with your concerns through the Jotform forums.

    It seems like the payment field is not set to required.

    Can you try setting it as Required and see if that fixes the issue?

     

    Do inform us if you need further assistance,
    Regards.