We need help taking registrations for a convention

  • CalFest
    Asked on January 13, 2016 at 8:29 PM

    We're set up to take Paypal, but our registrants are having issues getting it to work.  Have we set it up incorrectly?  It appears to work if only one person is registering, but if the organization wants to register multiple people, it's not working.  What changes do we need to make?  Please look under "Incomplete payments" to see what's going on.

    If you have telephone support, please call 530-583-5605.

  • Chriistian Jotform Support
    Replied on January 14, 2016 at 2:37 AM

    Hi,

     

    We currently do not have phone support, but we will be glad to help you with your concerns through the Jotform forums.

    It seems like the payment field is not set to required.

    We need help taking registrations for a convention Image 1 Screenshot 20

    Can you try setting it as Required and see if that fixes the issue?

     

    Do inform us if you need further assistance,
    Regards.