What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    504 Gateway Time-out

    Asked by cfihrdept on January 13, 2016 at 09:11 PM

    Page URL:

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    Answered by cfihrdept on January 13, 2016 at 09:24 PM

    I think this is fixed.  The issue is with the custom url I assigned to this form a while ago.  To fix, I had to go the publish button and edit the link, deleting all of the previous custom url that was entered before.    

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    Answered by cfihrdept on January 13, 2016 at 10:17 PM

    I was mistaken, still experiencing issues. 

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    JotForm Support

    Answered by BJoanna on January 14, 2016 at 04:47 AM

    I have tested your form and I was able to replicate mentioned issue.

    After that I have cloned your form and I saw that your form is large, there is more than 200 fields. Also you have 222 conditions. Some of the conditions are reporting an error because they are created for fields that are deleted from your form. I would suggest you to delete those conditions.

    However even when I deleted all conditions on my cloned form I was not able to open it. 


    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

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    Answered by cfihrdept on January 14, 2016 at 07:07 AM

    Thank you very much.  I can't remember every step, but I was able to get the form opened several times last night by clicking on the publish button in the editor.  There is some peculiar issues with the url if you click the pencil to edit the url and then click the refresh button, then, copy and paste the url and the form will open when the url is copied and pasted from that box in the publish tab.  But, it will only open one time and then have issues with URL again.  

    As far as the form being large, I am aware of that.  I have been a loyal Jotform customer for over a year and created nearly 50 forms to meet the needs of our agency.  i have researched the forums looking for an answer regarding a "maximum number of conditions" and could not find one.  

    It does make sense that the size of the form is bogging it down.  But if that were the cause, I think there should be some way to notify the Jotform user that they are approaching a dangerous level of conditions that will impact the performance of the form.  My education and background is in Human Resources, so if I don't get a warning telling me that I am approaching the limit on conditions, I will just keep writing, and writing, and writing them until what happened now.  A form, I have spent, well..at least 100 hours creating is broke.  

    This product is marketed as a tool for users with little or no experience in coding.  That is me, and that is what I love about the product.  I think a lot of times that I run in to situations that caused me so much time over the past year because I think Jotform assumes their user's baseline technical knowledge is higher than what it truly is.  Sorry for the rant,  I am approaching the tail end of a project involving employee benefits and this form is the very last step, and the most important.  So please, if the answer you have for me is going to result in a ton of work on my part, understand the amount of time that I have put in this thing and please explore every opportunity to make it right for me.

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    Answered by cfihrdept on January 14, 2016 at 10:19 AM

    OK, I am getting the form to open up successfully every time.  The last edit I made was insert an image with a mailto link inserted.  I deleted that image and the form opens up. Any ideas why that may have happened?

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    JotForm Support

    Answered by david on January 14, 2016 at 01:02 PM

    My apologies for your frustration.  Though you can add as much as you'd like to your form, keep in mind that web browsers themselves have limitations.  When you load a couple hundred conditions and many widgets, it puts quite a bit of strain on the browser, especially on a slow computer with a slow connection. 

    I was personally able to open the form each time I attempted to, though there was quite a bit of load time.  As for the image that was removed, would you mind sharing the link you used for the image?  We can check to see if that may have been causing the issue.

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    JotForm Support

    Answered by BJoanna on January 15, 2016 at 09:33 AM

    From what I saw you deleted second image widget from your form, so I have tested further more your form and seems that link you put inside of Image widget is not valid. 

    Form by itself will make a link in back end and your link is has additional a href tag:

    "http://a target="_blank" href="mailto:form_issues@cfi-hr.org?cc=jlleonart@child-focus.org&cc=jfinke@child-focus.org&cc=sdetellem@child-focus.org&subject=Benefit%20Form%20Issues&body=Hello%2C%20I%20am%20experiencing%20issues%20with%20the%20benefit%20enrollment%20form.%20%20%5BInsert%20a%20brief%20description%20of%20the%20problem%5B"

    When I removed a href tag I decoded link because seems that encoding/decoding could be a problem for resolving mailto links and after decoding I got this link:

    "mailto:form_issues@cfi-hr.org?cc=jlleonart@child-focus.org&cc=jfinke@child-focus.org&cc=sdetellem@child-focus.org&subject=Benefit Form Issues&body=Hello, I am experiencing issues with the benefit enrollment form.  [Insert a brief description of the problem["

    That link is inside of properties of my cloned form: https://form.jotform.com/60136088516960

    Feel free to contact us if you have any other questions.