Error when published form in Weebly

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    Asked on January 13, 2016 at 10:58 PM



    I am using Weebly for our website at, I published in the Weebly as instructed as a HTML code:


    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="NaN" frameborder="0" style="width:100%; height:undefinedpx; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> window.handleIFrameMessage = function(e) { var args =":"); var iframe = document.getElementById("JotFormIFrame"); if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } if(window.location.href && window.location.href.indexOf("?") > -1) { var ifr = document.getElementById("JotFormIFrame"); var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } </script>

    However the page displayed an 404 error, please advice as if the service can work I will consider to upgrade as tere is 50% discount now




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    Answered on January 14, 2016 at 05:07 AM

    Your account is actually been autosuspended. All of your forms have been disabled. This is because you are asking for sensitive information on your forms, please note that we do not allow forms asking for credit card authorization, bank details and the likes. This mimics a phishing page which is illegal. Please check our "Terms" page.

    I have quoted it here:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.


    If you need to ask payment for your users, you need to use our payment tools. Here's a guide on how to add payment integrations: Here's the list of payment integrations that we support:

    If you agree to our terms, we can reactivated  your account but we will need to delete the form/s or the form fields that has violations.

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    Answered on January 14, 2016 at 05:51 AM


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    Answered on January 14, 2016 at 08:42 AM


    I believe the form mentioned in the link is not JotForm form, please do check our "Terms" page of what is allowed when creating forms using our form builder.

    If you have specific concerns, please feel free to open your own thread here in the forum. Thank you for your understanding.