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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet Integration - Submission Not Appearing In Spreadsheet.

    Asked by bhds on January 14, 2016 at 09:43 AM

    We have set up a form with Google Spreadsheet integration.  The form includes a PayPal payment option, and we have had one instance of a submission not being posted to the Google Spreadsheet.  The PayPal payment completed successfully, so the submission in question isn't showing up as an incomplete payment.

    Do you have any explanation for why a submission will be missing from the Google Spreadsheet?

    Thank you.

    Page URL:
    https://form.jotform.com/53474360864966

    in payment option and thank
  • Profile Image
    JotForm Support

    Answered by Kiran on January 14, 2016 at 12:13 PM

    As I check your JotForm I see that the form is disabled now. Hence, it is displaying a message when we open the form. I've also tested with one of my JotForms by integrating Google Spreadsheet to make sure that the integration is working fine now. I was able to receive the form submissions on Google Spreadsheet without any issue.

    If the issue still persists, we request you to remove the Google Spreadsheet integration and then re-integrate to see if it works for you.

    Thank you!

  • Profile Image

    Answered by bhds on February 22, 2016 at 09:07 AM

    Hello.

    I have had this problem again with this form:

    https://form.jotform.com/60394597791976

    The submission date and time which did not get posted to the Google Sheets using your Google Spreadsheet Integration feature is 2016-02-13 08:36:38.

    We have also had this problem with this form:

    https://form.jotform.com/50684055979974

    Can you provide an explanation of why some submissions are not being posted to Google Spreadsheets?  As I am sure you can appreciate, we need to be able to rely 100% on this feature.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Kiran on February 22, 2016 at 10:51 AM

    Generally, the submissions received are not posted when it has a broken Google spreadsheet integration. Sometimes, there might be some delay to see the data in Google Spreadsheet due to server synchronization delays. As I tested the integration now on my existing and new forms, I see that the submissions are being sent almost instantly. 

    Did you make any changes to the spreadsheet or added new sheets to the spreadsheet which could break the integration? Though deleting/adding new fields on the fields would modify the columns automatically on the spreadsheet, if you have any fields added/deleted to the form after integrating the spreadsheet and if you are observing this issue, please try reintegrating the spreadsheet on the forms and let us know if the issue still persists.

    Thank you!