- jcroweAsked on January 14, 2016 at 10:28 AM
I was just informed that a user of one of our forms in my organization has been receiving duplicate emails after a user submits a form. The user did not submit twice, and this does not happen on every submission. It has been happening for over a month. This is on our Workday Role Assignments form.
- BenAnswered on January 14, 2016 at 01:22 PM
I took a look at the form and the email setup, but there is nothing that would cause the form to send duplicate email.
Seeing how the email sent to the same domain I am wondering if they might be using the same inbox for both email addresses so no matter which one it is sent to they see it in the same email?
- this would be possible to confirm by inspecting the email headers.
I have also checked our logs to confirm the same and as shown there it seems that only one email is sent to each email address each time. You can check this by following steps shown here: View jotform email history
Now looking at the setup, I see that you have the email notifier set up and then conditions if a required field is setup with the similar setup.
I would suggest removing the condition and instead setting up the email notifier to be sent to both email addresses by itself instead (without conditions).
You can see more about the setup to multiple email addresses here: Send Notifications to Multiple Recipients
Do let us know how it goes.
- jcroweAnswered on March 14, 2016 at 08:24 AM
I thought this was working again, I removed the double notifier, but we are still receiving multiple emails from 1 submission on this form.
Any other ideas?
- JotForm SupportKiranAnswered on March 14, 2016 at 10:34 AM
As I cloned your JotForm to my account, I see that there is a condition set on your JotForm to send two notifications when the name field is filled which could be causing the issue.
Since Your Name field is a required field on your JotForm, you may remove the condition so that the notification shall be sent automatically only once.
Hope this information helps!