What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to update creadit card

    Asked by TheShowpros on January 14, 2016 at 12:01 PM

    My credit card didn't work because it was stolen and I didn't update with you.  I want to stay on the same plan I was on. Your system will not let me update.  HELP! 

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    JotForm Support

    Answered by david on January 14, 2016 at 01:57 PM


    I checked your account and it looks like you have signed up at the yearly promotional price for a Silver subscription.  Did you want to keep this subscription?  If not, we can refund your payment and provide you with a link to continue on your subscription pricing.