What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forgot Password is not working...how do I reset my forgotten password

    Asked by Bruce Norton  on January 14, 2016 at 01:31 PM

    Hello,

     

    Unfortunately I have forgotten my password for your site.  I have tried, several times now, to request a reset password path; however, I have never received an email with the link required to change the password  (no email on the server, nothing in junk mail, nothing in main mail, etc.)

     

    Any help with this problem would be greatly appreciated.

     

    Bruce Norton

     

    forgot password forgotten password forgot forgotten
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 03:50 PM

    Hi,

     We apologize for the inconvenient.

    The email is not being sent because your email address is in our bounce list,  I have removed it and you should receive your email now, please try again and let us know if you still not receive it.

    Regards.