What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponder and Notifier Email No Being Received

    Asked by bperry833 on January 14, 2016 at 01:40 PM

    People are not receiving my autoresponder or notifier emails. Please help.

    Bob Perry 

    and email notifier email being received
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    JotForm Support

    Answered by BDAVID on January 14, 2016 at 04:21 PM

    Have you checked spam folders? I just tested your form: http://www.jotformpro.com/form/53126272350952, using my email address, and I did receive the autoresponder:

    I noticed that you haven't setup email notification for that form, so here is how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you need more help.

  • Profile Image

    Answered by bperry833 on January 14, 2016 at 05:30 PM

    BDAVID,

    The form you tested is the wrong form. It is the form entitled FHA HECM Reverse Mortgage Counseling.  It has Notifier 2 and Notifier 3 and they are not sending the notices. Notifier 2 was working and now is not. Notifier 3 has never worked. Please advise. Thanks!

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    JotForm Support

    Answered by BDAVID on January 14, 2016 at 08:50 PM

    Upon checking that form, I found one of the email addresses being in bounce list:

    I just added it to white-list. I would recommend you to try setting noreply@jotform.com as your sender in both notifications, and white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Also check spam folders. Let us know if you need more help, we will be glad to assist you.