- bperry833Asked on January 14, 2016 at 01:40 PM
People are not receiving my autoresponder or notifier emails. Please help.
- JotForm SupportBDAVIDAnswered on January 14, 2016 at 04:21 PM
Have you checked spam folders? I just tested your form: http://www.jotformpro.com/form/53126272350952, using my email address, and I did receive the autoresponder:
I noticed that you haven't setup email notification for that form, so here is how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Let us know if you need more help.
- bperry833Answered on January 14, 2016 at 05:30 PM
The form you tested is the wrong form. It is the form entitled FHA HECM Reverse Mortgage Counseling. It has Notifier 2 and Notifier 3 and they are not sending the notices. Notifier 2 was working and now is not. Notifier 3 has never worked. Please advise. Thanks!
- JotForm SupportBDAVIDAnswered on January 14, 2016 at 08:50 PM
Upon checking that form, I found one of the email addresses being in bounce list:
I just added it to white-list. I would recommend you to try setting firstname.lastname@example.org as your sender in both notifications, and white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender:
Also check spam folders. Let us know if you need more help, we will be glad to assist you.