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bperry833Asked on January 14, 2016 at 1:40 PM
People are not receiving my autoresponder or notifier emails. Please help.
Bob Perry
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David JotForm Support ManagerReplied on January 14, 2016 at 4:21 PM
Have you checked spam folders? I just tested your form: http://www.jotformpro.com/form/53126272350952, using my email address, and I did receive the autoresponder:
I noticed that you haven't setup email notification for that form, so here is how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Let us know if you need more help.
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bperry833Replied on January 14, 2016 at 5:30 PM
BDAVID,
The form you tested is the wrong form. It is the form entitled FHA HECM Reverse Mortgage Counseling. It has Notifier 2 and Notifier 3 and they are not sending the notices. Notifier 2 was working and now is not. Notifier 3 has never worked. Please advise. Thanks!
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David JotForm Support ManagerReplied on January 14, 2016 at 8:50 PM
Upon checking that form, I found one of the email addresses being in bounce list:
I just added it to white-list. I would recommend you to try setting noreply@jotform.com as your sender in both notifications, and white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com
Also check spam folders. Let us know if you need more help, we will be glad to assist you.