Autoresponder and Notifier Email No Being Received

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    bperry833
    Asked on January 14, 2016 at 01:40 PM

    People are not receiving my autoresponder or notifier emails. Please help.

    Bob Perry 

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    BDAVID
    Answered on January 14, 2016 at 04:21 PM

    Have you checked spam folders? I just tested your form: http://www.jotformpro.com/form/53126272350952, using my email address, and I did receive the autoresponder:

    I noticed that you haven't setup email notification for that form, so here is how: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you need more help.

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    bperry833
    Answered on January 14, 2016 at 05:30 PM

    BDAVID,

    The form you tested is the wrong form. It is the form entitled FHA HECM Reverse Mortgage Counseling.  It has Notifier 2 and Notifier 3 and they are not sending the notices. Notifier 2 was working and now is not. Notifier 3 has never worked. Please advise. Thanks!

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    BDAVID
    Answered on January 14, 2016 at 08:50 PM

    Upon checking that form, I found one of the email addresses being in bounce list:

    I just added it to white-list. I would recommend you to try setting noreply@jotform.com as your sender in both notifications, and white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    Also check spam folders. Let us know if you need more help, we will be glad to assist you.