What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need help getting password reset email for our account

    Asked by Lori Lensing  on January 14, 2016 at 02:39 PM

    I've lost the credentials for a form i built with your system. 

    It's formID=41914859623160

    Is it possible for you to resend? I know I set it up, but the forgot password doesn't have my email address in it.



    Page URL:

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    Answered by Lori Lensing  on January 14, 2016 at 02:42 PM

    I think I found it, nevermind!

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    Answered by Ben on January 14, 2016 at 05:00 PM

    Hi Lori,

    Thank you for the update. I would just like to mention that you can use both emails and username of your account to reset your password.

    This is the username: michelelogic

    Do let us know if there is anything else that you are having any issues with or if there are any questions that we can help you with and we would be happy to assist with the same :)