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  • Profile Image

    Notification emails not coming through

    Asked by pikebrewing on January 14, 2016 at 03:10 PM

    Hello,

    We have quite a few of your forms on our website. They have been working for months but have suddenly stopped. We are not getting notification emails when someone fills out a form. However I can send test emails for the forms when I'm logged in and they come thru but when people submit forms via our website we are not alerted. We haven't changed email settings.  

    Page URL:
    http://pikebrewing.com/pub-and-brewery/pike-bottled-beer-quality-form/

    Emails through settings hello and
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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 05:45 PM

    Hi,

    I checked the email address related to your form and  I can see the notifications are being sent, this is the email address : zan@pikebrewing.com.

    Now, I see you are using your email address to send the email notifications, I would suggest you to follow this guide in order to do it properly : http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

    Also, if it does not work, you may use this guide : http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Regards.