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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal button is not appearing when selecting PayPal in payment option

    Asked by warriormt on January 14, 2016 at 03:11 PM




    note i do have conditional logic hiding the paypal wizard IF that method of payment is not chosen, however its still not showing up when paypal payment is selected

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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 05:52 PM


    I tested your form and I can see it's working fine, I have selected PayPal as payment method and selected a product as well, and I can see the PayPal button is shown.

    Are you still getting the issue ? 

    Do let us know, and if possible share us a screenshot about the issue, we will be glad to assist you.


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    Answered by warriormt on January 14, 2016 at 10:46 PM
    thanks for your prompt response
    youre customer support is stellar
    the button only appears when an item is selected, i now know this. it works
    thanks again
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    Answered by Boris on January 15, 2016 at 02:54 AM

    On behalf of my colleague, Kevin, you are most welcome. :) We very much appreciate your kind praise, as we do strive to do our best.

    If you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to assist.