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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal button is not appearing when selecting PayPal in payment option

    Asked by warriormt on January 14, 2016 at 03:11 PM

    THE "PAY WITH PAYPAL" BUTTON HAS DISAPPEARED

    PLEASE ADVISE

    TIA

    note i do have conditional logic hiding the paypal wizard IF that method of payment is not chosen, however its still not showing up when paypal payment is selected

    Page URL:
    http://www.warriormuaythai.com/#!warrior-gear/q4ijs

    selected hiding method showing up
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 05:52 PM

    Hi,

    I tested your form and I can see it's working fine, I have selected PayPal as payment method and selected a product as well, and I can see the PayPal button is shown.

    Are you still getting the issue ? 

    Do let us know, and if possible share us a screenshot about the issue, we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by warriormt on January 14, 2016 at 10:46 PM
    thanks for your prompt response
    youre customer support is stellar
    the button only appears when an item is selected, i now know this. it works
    fine.
    thanks again
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 15, 2016 at 02:54 AM

    On behalf of my colleague, Kevin, you are most welcome. :) We very much appreciate your kind praise, as we do strive to do our best.

    If you need assistance with anything else, please don't hesitate to open a new support thread about it, and we will be happy to assist.