What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Got an email saying that Jotform is unable to upload my DPF Form.

    Asked by millennialtransport on January 14, 2016 at 03:12 PM

    I have a fillable pdf that I would like to add as a "form" to our account.  Is this doable?  I need the PDF exactly as it is, so converting it to a "form" won't work, I just need it to be filled out and emailed as a normal form is.  Does this make sense?

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    Answered by Ben on January 14, 2016 at 06:04 PM

    Actually that is the exact functionality that is offered by our import PDF to form option. While you can not edit the form, you can always download the PDF of it and accept submissions made from the PDF in your Submissions Panel.

    You can see more about the PDF import here: Import your PDF forms

    Do of course let us know if you have any questions and we would be happy to assist with the same.

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    Answered by millennialtransport on January 15, 2016 at 09:38 AM

    So I can't hop in and edit the form (because its a pdf I uploaded) but the end user is able to fill it out and submit if its an editable pdf?

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    Answered by millennialtransport on January 15, 2016 at 09:41 AM

    I tried to upload a pdf using your link and got an email saying that jotform is unable to complete my pdf form:/ ??

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    Answered by Ben on January 15, 2016 at 10:44 AM

    To answer your first question first - yes, that is correct, it captures the original layout and gives you the same. In that case JotForm is used to collect your submissions made on fillable PDF so that you can export it and use it in any manner that you wish.

    In regards to your second post - I personally did not hear of such issue with the uploads, but it could be that your PDF has a specific format that is not possible to import at this time.

    If you would like to provide us the link to the PDF (for example if you have it on your server or on DropBox / Box / Google Drive) so that we can inspect it and raise it to our developers to see what could be the issue?

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    Answered by millennialtransport on January 15, 2016 at 01:40 PM
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    JotForm Support

    Answered by BDAVID on January 15, 2016 at 04:10 PM

    Thank you for sharing the link I am raising this to our second level to inspect further. You will be notified via this thread about any updates.

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    Answered by millennialtransport on January 19, 2016 at 10:13 AM

    any ideas on this?  

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    Answered by Ben on January 19, 2016 at 11:22 AM

    My colleague David has already raised this to our developers, but they did not leave any note about this at this time.

    Looking at the file however I do see that it is made out of 2 different forms one 9 pages long and the other 2 pages long, so I presume that both of these factors play a role (11 pages and bookmarks).

    Once our developers have a chance to take a look into this and see what is the issue, they will update you about it here on this thread.

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    JotForm Developer

    Answered by mustafa on January 20, 2016 at 09:42 AM


    Apologize for the inconvenience. We have just made fix relating to upload pdf forms. Can you please try again (you need to re-upload your PDF), you should be obtain collectible PDF form now.