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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to hide empty fields on email notification ?

    Asked by watchhelp on January 14, 2016 at 03:14 PM

    Hello again,

     

    I would like empty fields NOT to show on the emails, both to us and to form filler. 

    I saw the note saying this only works on the Default Email. How do find / set up the emails to use only the default? 

    Can I still customize the contents of the email if I use the default template?

     

    Thanks,
    Mark

    Page URL:
    http://www.jotform.com//?formID=60056549154153

    Emails empty field template find thanks
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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 06:08 PM

    Hi,

    Thank you for contacting us.

    You can hide empty fields in your email notification by following this guide : http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    However, if you do it, will not be able to edit the template, if you do it, then empty fields will be displayed in the email notification.

    Hope this helps.

    Regards.