- gotgolf18Asked on February 11, 2012 at 02:33 PM
We have posted a form on our website and when you click tyo open it, you don't get a full screen window of the form. The window it appears in is narrow (can't even read the entire headline and other copy that goes across the form). There is no bar on the right side of the window that would allow user to scroll down the screen. (The only way to go down the screen is to tab your way down). The person who posted the form on our site said she had an option that would display a full screen, but using that option caused the user to leave our website. Is there no way to get a full screen display of the form on top of our website page?
- pinoytechAnswered on February 11, 2012 at 02:53 PM
Is this the form mean?
As I look at your form it looks fine and no problem. I used two different Internet browser (Chrome and Firefox) to test your form and it looks perfect. Have you tried to delete your internet browser cache and cookies? If not, please give a try. By the way, do you mind if we ask what internet browser you used to open the form?
For further assistance, feel free to contact us! Thank you for using JotForm.
- gotgolf18Answered on February 11, 2012 at 02:57 PM
- gotgolf18Answered on February 11, 2012 at 03:06 PM
We've tried on 3 different computers and can't get the slide tool bar on the right side of the window to show up???? Even your window is narrow and does not show all the content from left to right...... Is this the way all Jot Forms are displayed?
- pinoytechAnswered on February 11, 2012 at 03:15 PM
Thank you for the quick response.
Yes, but you can then stretch your form to be able to see the full content of your form.
- gotgolf18Answered on February 11, 2012 at 03:18 PM
By stretching, do you mean grabing one of the sides: click, hold and drag?
- pinoytechAnswered on February 11, 2012 at 03:20 PM
- JotForm SupportNeilVicenteAnswered on February 11, 2012 at 03:22 PM
You have embedded the form prior to making changes to it. Please re-embed your form so that a new width will be generated for the pop-up embed codes.
Alternatively, you may just use this code to have the form opened in a new tab (in full browser window) instead of a pop-up.
<a target="_blank" href="http://www.jotform.com/form/20315004642" >Click here! </a>
Hope you find this answer useful.
- gotgolf18Answered on February 12, 2012 at 06:52 AM
Forum.......... We have tried the above suggested re-embed, and still nothing. We don't get the scroll down bar, and (to a different earlier suggestion) you can't click and drag open the screen. We have tried this on 3 separate computers. I have no idea how you guys can see and get a scroll down bar, and we can't....... We're stuck with a window we can't expand or scroll in. Users can't even read the entire questions. There has to be something we can do. Is there something wrong with the way we embedded it?.....Help!
- JotForm SupportmlizAnswered on February 12, 2012 at 07:16 AM
To stretch the window pop up and display the full content of the form you can increase the value set for the width. As of now the current value is 550 which is a little short for the form, to view the whole content the ideal width size would be 750. Below is the script that you were using for the href link of the form.
Hope this helps.
- gotgolf18Answered on February 12, 2012 at 09:14 AM
We've done this, and although we now have a wider screen, there is still no scroll bar on the right hand side. We have a long form, and there is no way for users to scroll down. How do we get the form to include a scroll down bar on the right side on the window?
- JotForm SupportmlizAnswered on February 12, 2012 at 10:31 AM
Please include the scrollbars attribute in your href code since not all browsers would automatically add this to a pop up window, so you would have to define it in your source code.
- gotgolf18Answered on February 12, 2012 at 11:22 AM
We've done this, and checked the code 3 times..... still no scroll bar. There has to be something else we are missing.... please give us some other options to look for.....
- JotForm SupportNeilVicenteAnswered on February 12, 2012 at 11:36 AM
Please try this code (generated from the Embed Wizard):
For future reference, when we say "re-embed", we mean generating your form embed codes again and re-inserting it in your page, not copying and pasting the same old embed codes (which is pretty much pointless).
Hope this helps.
- gotgolf18Answered on February 12, 2012 at 06:05 PM
I have again attempted to get this form to scroll. I'm feeling like an idiot because this can't be that complicated. I initially thought the control was in our website code,,,so I edited there. But it didn't seem to work. Based on info from the help we've gotten from our requests, it looked like the code needed to be adjusted in the JotForm. I tried that as well and it still doesn't seem to be working. It may be that I'm not making the JotForm edits in the correct spot. We see the scroll bar on Preview on Jot Form, can't see it when we upload that coce..... It's clear we are doing something wrong. We have only uploaded a few from previously, and those don't have scroll bars either
- gotgolf18Answered on February 13, 2012 at 06:38 AM
Can someone please try to keep this going?.... I have not heard anything back after posting the above continued concerns.......
- fxrAnswered on February 13, 2012 at 12:37 PM
Neils code above works:
I do not know what you are using to generate your web page, but you need to change the line highlighted in the red below:
You can see it working here on a quick copy (not all files styling files are loaded) of your web page I made here