Upgraded Account Never Upgraded

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    aloffredo
    Asked on January 14, 2016 at 06:04 PM

    Hi,

     

    The other user on my account upgraded the service to the Bronze plan but for some reason the accopunt never updated. Attached is a screenshot of the email confirmation she received.

     

    She may have created an extra account by accident. Can these be combined as we are hitting the limti and this has another month to go.

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    Jeanette
    Answered on January 14, 2016 at 09:29 PM

    It seems you upgraded a different account alandau16 ( ALandau@sca.shiseido.com )

    I've transferred your form into this paid account in order to take advantage of the paid status.