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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded Account Never Upgraded

    Asked by aloffredo on January 14, 2016 at 06:04 PM

    Hi,

     

    The other user on my account upgraded the service to the Bronze plan but for some reason the accopunt never updated. Attached is a screenshot of the email confirmation she received.

     

    She may have created an extra account by accident. Can these be combined as we are hitting the limti and this has another month to go.

    Screenshot
    upgraded Updated attached my account
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 14, 2016 at 09:29 PM

    It seems you upgraded a different account alandau16 ( ALandau@sca.shiseido.com )

    I've transferred your form into this paid account in order to take advantage of the paid status.