What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
more access to my countAsked by assema on January 15, 2016 at 02:20 AMHelloFor some time I can no longer accessed my account I do not recoi mail to reset passwords on my mail firstname.lastname@example.orgPage URL:
my form :
count jotformeu hello my account href
Form that you provided is located on account assema. Email address of that account is email@example.com.
When I checked our email log I saw that you have several password reset request. However all of those request failed because your email address is in our bounce list. Our system gave following result:
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp;550 5.5.0 Service refuse. Veuillez essayer plus tard. service refused, please try later. LPN007_510
I have now removed your email address from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
You should also Whitelist JotMails IP Addresses.
Inside of this guide you can find out How to setup email alerts to prevent email bouncing related issues.
Please make another password reset request.
Hope this will help. Let us know if you need further assistance.