more access to my count

  • Profile Image
    assema 
    Asked on January 15, 2016 at 02:20 AM
    Hello For some time I can no longer accessed my account I do not recoi mail to reset passwords on my mail assema1901@laposte.net

    my form :

    http://form.jotformeu.com/form/40294972064357
  • Profile Image
    BJoanna
    Answered on January 15, 2016 at 08:13 AM

    Form that you provided is located on account assema. Email address of that account is assema1901@laposte.net.

    When I checked our email log I saw that you have several password reset request. However all of those request failed because your email address is in our bounce list. Our system gave following result:

    assema1901@laposte.net is IN the bounce list 

    Reason(s) : smtp;550 5.5.0 Service refuse. Veuillez essayer plus tard. service refused, please try later. LPN007_510

    I have now removed your email address from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    You should also Whitelist JotMails IP Addresses.

    Inside of this guide you can find out How to setup email alerts to prevent email bouncing related issues.

     

    Please make another password reset request. 

    Hope this will help. Let us know if you need further assistance.