- JotForm SupportBJoannaAnswered on January 15, 2016 at 08:13 AM
Form that you provided is located on account assema. Email address of that account is firstname.lastname@example.org.
When I checked our email log I saw that you have several password reset request. However all of those request failed because your email address is in our bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : smtp;550 5.5.0 Service refuse. Veuillez essayer plus tard. service refused, please try later. LPN007_510
I have now removed your email address from our bounce list and it should be working fine now.
You can follow this guide on how to check and remove the email from bounce list.
You should also Whitelist JotMails IP Addresses.
Inside of this guide you can find out How to setup email alerts to prevent email bouncing related issues.
Please make another password reset request.
Hope this will help. Let us know if you need further assistance.