What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Save doesn't actually update the formAsked by jedblad on January 15, 2016 at 06:51 AM
First of all, I am loving jotform so far, nice work!
However, when I update my form the saves doesnt seem to "stick". When I preview or try the form myself I am stuck with an older version.
To work around this, I can clone the form and update my href to the cloned forum, but then I loose the replies connected with the original form.
So my question: do you know why the save-feature does not seem to work for me. Do I need to publish or "build" the form again?
It might actually begin when I use the save-feature in the designer view, but not 100% sure about that.
(I tried several times with new forms and get the same result)
It was actually an issue on the side of our servers. One of the files that should have cleared the cache did not work Johan which is what was causing this.
This was happening only on the EU server.
If it happens again, I do suggest opening a thread (or posting on this one) so that we can check it out and resolve. I do however suggest checking out if clearing the form cache by yourself would work or not.
You can do that by following the steps here: Clear form cache
Hopefully that will help - if the same issue happens to be present again.
The issue should no longer be present, but if it is, do let us know.