What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions Page: Just loads and does not end

    Asked by memsforms on January 15, 2016 at 07:42 AM
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    JotForm Support

    Answered by Charlie on January 15, 2016 at 11:25 AM

    I checked your submissions page for the form "Job Application Form" was able to see that it takes time for it to load.

    I noticed that that form is using the encryption feature, it is most probably related to the processing time that needed to decrypt the submissions.

    I have have forwarded this to our developers to have it checked and fixed.

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    JotForm Support

    Answered by liyam on January 23, 2016 at 07:00 AM


    As of testing, it appears to load and ask for the private key already, although it takes a few more seconds than usual to show the submissions because of the encryption. To ensure that you get the proper cache of the loaded scripts in the page, may I recommend to please clear your cache as well before viewing the submissions page.

    If the problem persists on your end, please do let us know.