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    Embedded form being blocked by uBlock plugin/extension

    Asked by ActivityGuide on January 15, 2016 at 09:24 AM

    I am having the same problem.

     

    No matter what, it gets blocked by uBlock. 

     

     

    www.restaurantguide.is/skraning

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    JotForm Support

    Answered by Charlie on January 15, 2016 at 09:39 AM

    You can whitelist our domains to your uBlock software instead. I tried adding uBlock in my Chrome browser and this is how it looks like in my end.

    If I view your form's direct link, the request to block is lower or none.

     

    If you have a lot of scripts loaded on the website, then it is possible that uBlock is also preventing them to load. Could you try embedding the form using the iFrame embed code instead? Here's a guide on how to get the iframe: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Do let us know if that works.

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    Answered by ActivityGuide on January 15, 2016 at 10:14 AM

    Hi Charlie, thank you for taking the take time to reply.

     

    "You can whitelist our domains to your uBlock software instead. I tried adding uBlock in my Chrome browser and this is how it looks like in my end."

    I appreciate this enables me to see it, but this obviously is not a solution to my page visitors. 

     

    "If I view your form's direct link, the request to block is lower or none."

    I tried to view the direct link as well and then it works.

     

    " Could you try embedding the form using the iFrame embed code instead?"

    I tried and the same result, blocked with uBlock.

     

    I am just using a popular wordpress template, and uBlock does not block anything else on the site.

    In your first picture, did you whitelist the domain before you took that screenshot?

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    JotForm Support

    Answered by Charlie on January 15, 2016 at 11:40 AM

    I did not whitelist any of our domains, I just installed and visited your website in my end.

    Here's a screencast:

     

    I do however see that uBlock seems to block Google Analytics scripts. Here's a screenshot of it:

     

    I have limited knowledge on the uBlock so I am not sure how it should actually work. You can contact the developer/s here: https://www.ublock.org/. And report if it should block traffic or scripts related to anlaytics like Google. The plugin might be doing a false positive analysis on the script and blocking safe links instead.

    Do let us know if this helps.

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    Answered by ActivityGuide on January 15, 2016 at 11:56 AM

    Does Jotform have Google Analytic scripts on their forms?

     

    It is strange why my uBlock block the site, but yours does not. That makes no sense.

    I tried it with a couple of computers here at the office with fresh installs of uBlock, and uBlock blocks every one of them. 

     

     

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    Answered by ActivityGuide on January 15, 2016 at 12:09 PM

    This is what I get when I open the uBlock logger. It seems to have a problem with both Jotform and google analytics

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    JotForm Support

    Answered by Charlie on January 15, 2016 at 01:41 PM

    May I know how your uBlock is setup? I went ahead an updated the 3rd party filters (as I see that its the one filtered in your log).

     

    I then tried it again and was able to see how uBlock is blocking the form in your website now:

     

    I am not quite sure about the Google analytics script, but I believe it is related to our own "Form Analytics", our developers might be using Google Analytics for this.

    As mentioned, this is quite out of our reach as this filter list is made by uBlock itself. It would be best to contact them for this false positive result.

    However, I will forward this problem to our developers to have it investigated and see if they can directly contact uBlock or make some adjustments in the backend to lessen the probability of being added in the block list. We will update you on this thread as soon as we hear any news.

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    JotForm Support

    Answered by jonathan on January 15, 2016 at 11:52 PM

    Please use this link http://www.jotform.com/answers/745923 to reply to the discussion thread.

    Thanks.

     

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    Answered by gorhill  on January 21, 2016 at 07:54 PM

    > this filter list is made by uBlock itself

     

    The filter which blocks `jotform.com` is part of EasyPrivacy, which is 3rd-party to uBlock. This means any blocker using EasyPrivacy will have the issue. The issue needs to be brought to the maintainers of EasyPrivacy: https://forums.lanik.us/viewforum.php?f=64

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    JotForm Support

    Answered by jonathan on January 21, 2016 at 10:47 PM

    @gorhill  

    Thank you for sharing the info about EasyPrivacy.

    If you have further concern please let us know using this link http://www.jotform.com/contact/

    Thanks.

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    Answered by ActivityGuide on January 22, 2016 at 04:28 AM

    That is good to know, @jonathan

    Is this something Jotform will address and fix?

     

    Thanks

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    JotForm Support

    Answered by Charlie on January 22, 2016 at 08:47 AM

    Unfortunately, as mentioned by gorhill, the list for the 3rd party filter is from EasyPrivacy. I have already informed our upper management about this. But I see that users are already reporting this to EasyPrivacy forum, here are the links:

    https://forums.lanik.us/viewtopic.php?f=64&t=26426&sid=ef539790da4e6e27071481ff0486d5c6 

    https://forums.lanik.us/viewtopic.php?f=64&t=26347&p=80121&hilit=jotform#p80121 

    This one from GitHub:

    https://github.com/gorhill/uBlock/issues/1273 

     

    However, it seems like removal of it in the block list will still depend on the authors. We're not quite familiar with EasyPrivacy but we'll check their forum and see if we can create an account and also report the issue. It would be best that you also contact them.

    Apologies for the inconvenience.

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    JotForm Support

    Answered by Charlie on January 22, 2016 at 08:51 AM

    I have just updated my 3rd party filter list, it seems like the author/s of the EasyPrivacy have already remove JotForm from the block list. Please do update you list and see if it is still being blocked. I also clicked "Purge All Cache" before updating. Let us know if that works.

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    Answered by ActivityGuide on January 26, 2016 at 06:38 AM

    I have purged cashes both in uBlock and my browser. It still comes up blocked.

     

    Took this screenshot today. 

     

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 08:41 AM

    May I know if you have clicked the "Update Now" button?

     

    I'm not sure how the "Purge all caches" does with the extension, I was thinking it is similar to clear cache. Mine still works after updating the 3rd-party filters. 

     

    I also see that one of the EasyList author already have removed JotForm in the block list. Here's the changed log they made: https://hg.adblockplus.org/easylist/rev/028b5a11cbe9 

    You can see that he made the changed and posted it in this forum thread https://forums.lanik.us/viewtopic.php?f=64&t=26426&sid=ef539790da4e6e27071481ff0486d5c6 last January 23, 2016. 

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    Answered by gorhill  on January 26, 2016 at 11:16 AM

    I came here to provide some information to help with the issue, and now I am receiving unwanted emails from your site (the email field was required before being able to comment here).

     

    Really not nice.

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    Answered by ActivityGuide on January 26, 2016 at 11:37 AM

    @charlie

     

     

    Yes, that did the business, thank you! 

     

    #Solved

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 12:51 PM

    @gorhill

    Apologies for the trouble that this has caused you, and thank you for sharing vital information and helping our user.

    When users (or even guest accounts) post a question or replies on a thread here in the forum, they are automatically subscribed to that specific thread so that they are being updated. You can unsubscribe on this specific thread by clicking the "Unsubscribe Thread" in the email you received from us. Here's a screenshot on how it looks like in my end:

     

    I hope that helps.

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    JotForm Support

    Answered by Charlie on January 26, 2016 at 12:52 PM

    @ActivityGuide

    Thank you for updating us. I'm glad everything is working in your end now. Feel free to open a new thread here in the forum if you needed our help again.