[Sub Accounts] Submission entries are blank

Login
Login with your Google account
OR
Username
Password
Forgot password?
Forgot Password? Enter your username or email
Go back
Sign Up
Sign up with your Google account
OR
Username
Email
Password
Confirm Password
I agree to the Terms of Use and Privacy Policy.
By clicking "Create My Account" you agree our Terms of Use and Privacy Policy.

grantandstone
Asked on January 15, 2016 at 09:26 AM
I have two forms in my account, PO's and New Starter Requests.

I've set up two members, one that can only see PO's and one than can only see new starters.

When either member logs in and goes into submissions, they can see forms but there is no data on any forms. But if I log in as the overall account holder, I can see them all.

I correctly ticked the form for the member to see their respective submissions.

Can you help?
- sub account
- blank submissions
JotForm Support

Mike
Answered on January 15, 2016 at 12:30 PM

Thank you for contacting us.

Your setup is correct. We were able to reproduce the issue with blank form entries within your Sub Accounts, so we have attached a bug report ticket to this thread and escalated it to our Development Team.

We will keep you updated via this thread.
JotForm Support

paulsimpson
Answered on January 22, 2016 at 02:31 AM

Hi

Your sub users are now able to view submissions. Please ensure you use our EU domain when using our site to prevent further problems - https://eu.jotform.com

Thanks