[Sub Accounts] Submission entries are blank

  • Profile Image
    Asked on January 15, 2016 at 09:26 AM

    I have two forms in my account, PO's and New Starter Requests.

    I've set up two members, one that can only see PO's and one than can only see new starters.

    When either member logs in and goes into submissions, they can see forms but there is no data on any forms. But if I log in as the overall account holder, I can see them all.

    I correctly ticked the form for the member to see their respective submissions.

    Can you help?

  • Profile Image
    Answered on January 15, 2016 at 12:30 PM

    Thank you for contacting us.

    Your setup is correct. We were able to reproduce the issue with blank form entries within your Sub Accounts, so we have attached a bug report ticket to this thread and escalated it to our Development Team.

    We will keep you updated via this thread.

  • Profile Image
    Answered on January 22, 2016 at 02:31 AM


    Your sub users are now able to view submissions. Please ensure you use our EU domain when using our site to prevent further problems - https://eu.jotform.com