Why am I not receiving my forms?

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    harrybrax
    Asked on January 15, 2016 at 11:25 AM

    Hi, 

    I posted a support ticket some days ago now regarding my forms.  For some reason, I am not receiving them.  This has occurred in the past as well.  Any information would be appreciated.

     

    Thanks,

     

    Harry

  • Profile Image
    david
    Answered on January 15, 2016 at 01:46 PM

    Hi,

    I checked our logs for the address in your notifications and they are indeed failing to send.  I checked our bounce list and your address was on it.  It was placed on our bounce list due to too many rejected emails.

    I removed your address from our bounce list and the emails should attempt to send once again.

    I would recommend whitelisting our domains and IP's with your email provider to ensure that this does not happen again:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses