What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving my forms?

    Asked by harrybrax on January 15, 2016 at 11:25 AM

    Hi, 

    I posted a support ticket some days ago now regarding my forms.  For some reason, I am not receiving them.  This has occurred in the past as well.  Any information would be appreciated.

     

    Thanks,

     

    Harry

    Page URL:
    http://BrickTransfomers.com/contact.html,http://BrickTransformers.com

  • Profile Image
    JotForm Support

    Answered by david on January 15, 2016 at 01:46 PM

    Hi,

    I checked our logs for the address in your notifications and they are indeed failing to send.  I checked our bounce list and your address was on it.  It was placed on our bounce list due to too many rejected emails.

    I removed your address from our bounce list and the emails should attempt to send once again.

    I would recommend whitelisting our domains and IP's with your email provider to ensure that this does not happen again:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses