- harrybraxAsked on January 15, 2016 at 11:25 AM
I posted a support ticket some days ago now regarding my forms. For some reason, I am not receiving them. This has occurred in the past as well. Any information would be appreciated.
- JotForm SupportdavidAnswered on January 15, 2016 at 01:46 PM
I checked our logs for the address in your notifications and they are indeed failing to send. I checked our bounce list and your address was on it. It was placed on our bounce list due to too many rejected emails.
I removed your address from our bounce list and the emails should attempt to send once again.
I would recommend whitelisting our domains and IP's with your email provider to ensure that this does not happen again: