Not receiving emails

  • Profile Image
    lynseygrace
    Asked on January 15, 2016 at 11:28 AM

    Hi, 

    I am not receiving emails for the below form. I have not received the last 2, then I just did a test myself and no email. This form has been sending emails no problem for ages.

    http://www.lynseygracephotography.com/wedding-photography-booking-form/

     

    Thanks

    Lynsey

  • Profile Image
    BDAVID
    Answered on January 15, 2016 at 02:00 PM

    Have you checked spam folder? Upon reviewing your notification, I can see the Sender Name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.