What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving emails

    Asked by lynseygrace on January 15, 2016 at 11:28 AM

    Hi, 

    I am not receiving emails for the below form. I have not received the last 2, then I just did a test myself and no email. This form has been sending emails no problem for ages.

    http://www.lynseygracephotography.com/wedding-photography-booking-form/

     

    Thanks

    Lynsey

    Page URL:
    http://www.lynseygracephotography.com/wedding-photography-booking-form<br/>/

    Emails receiving receiving emails problem www thanks
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 15, 2016 at 02:00 PM

    Have you checked spam folder? Upon reviewing your notification, I can see the Sender Name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.