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lynseygraceAsked on January 15, 2016 at 11:28 AM
Hi,
I am not receiving emails for the below form. I have not received the last 2, then I just did a test myself and no email. This form has been sending emails no problem for ages.
http://www.lynseygracephotography.com/wedding-photography-booking-form/
Thanks
Lynsey
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David JotForm Support ManagerReplied on January 15, 2016 at 2:00 PM
Have you checked spam folder? Upon reviewing your notification, I can see the Sender Name is missing:
Sender Name :Make sure you assign it to a field from your form where the user enters her name (usually the"Name" field -or similar)
In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
· jotform.com
· email.amazonses.com
· amazonses.com
· jotform.co
· secure.jotform.co
· s3.amazonaws.com
· static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.