How do I have an email generated to clients after they pay?

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    Asked on January 15, 2016 at 11:49 AM

    I had a client call me because he said he saw how he paid through Paypal, but did not get an email then from me and was worried if payment actually was received by me.

    This is what I believe must of us have been conditioned now to expect after online purchases.

    Please would you show me the way to automatically generate an email confirming details and payment?

    Thank you!!

    Corinna @ Bright Yogis

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    Answered on January 15, 2016 at 02:25 PM

    You can setup an autoresponder that will be sent to the user when he/she successfully submits the form, successful submission means that he/she has completed payment on the payment page. Here's a guide on how to create an autoresponder: 

    If the autoresponder is not yet setup, your user (as the buyer) and you (as the merchant) should still receive an email directly from the payment processor (ex. Paypal) that a transaction has been completed. If no transaction email is received by both ends, and no charge made on the actual clients Paypal account, then no payment has been made. 

    Please note that we do not process the payments in our end, we use APIs directly from to the 3rd party payment processors to make sure that transactions are secure, this means the payment details like credit cards will not be stored in JotForm.


    However, if your client said that he/she successfully made a payment after the submission, then you both received an email from Paypal as confirmation, BUT the submission is not recorded in your JotForm account and instead placed on the "Incomplete Payments", then the most likely cause of it is that your IPN in Paypal is not enabled. You can learn more about it in this guide: 

    I hope that helps.