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    Integrated Google Spreadsheet not updating

    Asked by kurufootwear on January 15, 2016 at 12:10 PM

    I have integrated my form with Google Spreadsheet and it will not pull the information over when a new form is submitted. I have added new columns into the spreadsheet and I know that some people had problems with their spreadsheets after they did that. If I re-integrate the form the new information appears but I don't want to keep re-integrating every time it stops pulling the information over. Any suggestions?

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    JotForm Support

    Answered by Mike on January 15, 2016 at 03:04 PM

    Unfortunately, we do not have an option to connect form to some custom Google Spreadsheet.

    However, there is a way to reset integration without making new spreadsheet. To do this you will need to change any field label on form or add a new field, it will automatically reset associated spreadsheet to default format once you receive a new form entry.

    If you need any further assistance on this, please let us know. Thank you.