What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing Credit Card Information for my account

    Asked by cemelen on February 11, 2012 at 11:55 PM

    How do I update my account with a new credit card?

  • Profile Image
    JotForm Support

    Answered by liyam on February 12, 2012 at 12:34 AM

    I have checked your account and found that you're paying your subscription via the payment gateway, Plimus.

    To change your account information you will need to do the following steps:

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus via this page - https://secure.plimus.com/jsp/account_login.jsp
    4.  Go to My Account then click "Change" on the payment method column (far right side) of your active Jotform subscription

    5.  Save the changes you made


    Hope you find this answer useful. Please do not hesitate to contact us again should you have further questions regarding this matter.

  • Profile Image

    Answered by peoplesfinancialnetwork on September 17, 2012 at 01:49 PM

    Plimus was having issues with their email notifications that day, so we only got the Jotform welcome email. So this information is useless to us. 

    I need a way of changing this, whether it be a contact number for Plimus or someone at JotForm who can handle billing issues. 

  • Profile Image
    JotForm Support

    Answered by liyam on September 17, 2012 at 01:55 PM

    Hello peoplesfinancialnetwork.  You're paying your subscirption with us using FastSpring.  You can find in your latest FastSpring email and link there to change your billing information.