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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How can I ensure conditions are running correctly?

    Asked by khogan on January 15, 2016 at 03:10 PM

    I have a form with multiple conditions. If I go through on the form all in one go, the conditions work fine. However, if I select an item that results in a conditional question coming up, and then go back and change the previous item, it does not always adjust accordingly.

    Is there a way to phrase the conditions to ensure they run smoothly even when answers are changed?

    As a note, everything is done based on a drop down or selection, not text answers.

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    JotForm Support

    Answered by Welvin on January 16, 2016 at 02:12 AM

    I think you are referring to the hidden fields data which is retained as soon as the rule is changed. If so, you can set the  Clear Hidden Field values to Clear On Being Hidden:

    Preferences > Advanced Settings > Clear Hidden Field Values

    Please check and change and let us know if that didn't solve your issue.