What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It won't let me downgrade to the free version

    Asked by vcbc on January 15, 2016 at 04:36 PM

    We need to cancel our paid subscription but it will not allow me to.  It told me I have to talk with you.  Please help!

    free version
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    JotForm Support

    Answered by Welvin on January 16, 2016 at 08:01 AM

    I did this for you. Your account is now scheduled to downgrade to our free plan on January 17. 2016.