It won't let me downgrade to the free version

  • Profile Image
    vcbc
    Asked on January 15, 2016 at 04:36 PM

    We need to cancel our paid subscription but it will not allow me to.  It told me I have to talk with you.  Please help!

  • Profile Image
    Welvin
    Answered on January 16, 2016 at 08:01 AM

    I did this for you. Your account is now scheduled to downgrade to our free plan on January 17. 2016.