What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
A form submitter is getting a connection problems in the formAsked by stroudshow on January 15, 2016 at 09:39 PM
We have someone who is having issues with submitting to the below form. Could it be a browser issue. He said it is saying connection problems but he gets to the last page ok
It's probably a network issue between the user and the form. Especially, this is a long form and you have a file upload fields in the form.
Please try asking the user to check the browser console for possible errors. After getting the error, simply press F12 in keyboard. Find and click the "Console" tab.