Errors on form

  • stroudshow
    Asked on January 16, 2016 at 5:54 AM

    page 7 of the form below has errors. Can seem to find them. Some conditions don't work either. 

  • Kevin Support Team Lead
    Replied on January 17, 2016 at 12:03 AM

    Hi,

    Thank you for contacting us.

    I checked your form and I could see it's working on my end, could you please specify us on which fields do you have errors or could you tell us the specific error you have ? 

    Do let us know and we will be glad to assist you.

    Regards.

  • stroudshow
    Replied on January 17, 2016 at 8:05 PM

    Page 7 some conditions not working.

    #input_169 Gate entry passes option

    option 1  -- PLEASE SEND ME BY TICKET FROM THIS FORM. I AGREE TO THE TICKET CONDITIONS.

    should hide -  postage of passes (please select)

    should require - I/we agree to the conditions of online passes

     
    option 2 -- PLEASE HOLD MY TICKETS FOR PICKUP.

    should hide - postage of passes (please select) AND I/we agree to the conditions of online passes


    option 3 -- PLEASE POST MY TICKETS> I UNDERSTAND THERE IS A FEE and a $2 Fee will be added to my Fees

    should hide  --  I/we agree to the conditions of online passes

    should require - postage of passes (please select)

     

    having similar issues with https://form.jotform.co/50382054277858

     

    Thanks for your help

     

     

  • stroudshow
    Replied on January 17, 2016 at 8:30 PM

    Seems to be only new conditions that were added in the last few days.

  • Ashwin JotForm Support
    Replied on January 18, 2016 at 6:16 AM

    Hello stroudshow,

    I did check your form's "Revision History" and found that you have made several modification to your form's conditions. Please check the screenshot below:

    Errors on form Image 1 Screenshot 20

     

    You do not have to rework on all the conditions again. You can take advantage of our "Revision History" feature to revert back your form to an earlier working version. The following guide should help you:  http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • stroudshow
    Replied on January 19, 2016 at 8:08 PM

    Its more the conditions aren't doing what they should do in that section. ??

  • Ashwin JotForm Support
    Replied on January 20, 2016 at 12:32 AM

    Hello stroudshow,

    I will take a look at your form condition and try to figure out the issue. Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    Thank you!

  • stroudshow
    Replied on January 20, 2016 at 5:05 AM

    The issue was while I was in preview. The form is not embedded in a website. some other forms are embedded.

     

    Page 7 some conditions not working.

    #input_169 Gate entry passes option

    option 1  -- PLEASE SEND ME BY TICKET FROM THIS FORM. I AGREE TO THE TICKET CONDITIONS.

    should hide -  postage of passes (please select)

    should require - I/we agree to the conditions of online passes

     
    option 2 -- PLEASE HOLD MY TICKETS FOR PICKUP.

    should hide - postage of passes (please select) AND I/we agree to the conditions of online passes


    option 3 -- PLEASE POST MY TICKETS> I UNDERSTAND THERE IS A FEE and a $2 Fee will be added to my Fees

    should hide  --  I/we agree to the conditions of online passes

    should require - postage of passes (please select)

     

    having similar issues with https://form.jotform.co/50382054277858

     

    Thanks for your help

  • Welvin Support Team Lead
    Replied on January 20, 2016 at 9:57 AM

    Checking this now. I'll let you know later.

  • Welvin Support Team Lead
    Replied on January 20, 2016 at 10:11 AM

    Got this corrected. Just simply change your conditional logic to the following:

    Errors on form Image 1 Screenshot 20

  • stroudshow
    Replied on January 20, 2016 at 7:15 PM

    Thank you so much Welvin

  • Ashwin JotForm Support
    Replied on January 21, 2016 at 4:55 AM

    Hello stroudshow,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!