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    Errors on form

    Asked by stroudshow on January 16, 2016 at 05:54 AM

    page 7 of the form below has errors. Can seem to find them. Some conditions don't work either. 

    Page URL:
    https://form.jotform.com/53026886835970

    errors on form
  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 17, 2016 at 12:03 AM

    Hi,

    Thank you for contacting us.

    I checked your form and I could see it's working on my end, could you please specify us on which fields do you have errors or could you tell us the specific error you have ? 

    Do let us know and we will be glad to assist you.

    Regards.

  • Profile Image

    Answered by stroudshow on January 17, 2016 at 08:05 PM

    Page 7 some conditions not working.

    #input_169 Gate entry passes option

    option 1  -- PLEASE SEND ME BY TICKET FROM THIS FORM. I AGREE TO THE TICKET CONDITIONS.

    should hide -  postage of passes (please select)

    should require - I/we agree to the conditions of online passes

     
    option 2 -- PLEASE HOLD MY TICKETS FOR PICKUP.

    should hide - postage of passes (please select) AND I/we agree to the conditions of online passes


    option 3 -- PLEASE POST MY TICKETS> I UNDERSTAND THERE IS A FEE and a $2 Fee will be added to my Fees

    should hide  --  I/we agree to the conditions of online passes

    should require - postage of passes (please select)

     

    having similar issues with https://form.jotform.co/50382054277858

     

    Thanks for your help

     

     

  • Profile Image

    Answered by jmancinelli on January 17, 2016 at 08:25 PM

    All my forms are messed up too. There's gotta be something up. Nothing is working right.

  • Profile Image

    Answered by stroudshow on January 17, 2016 at 08:30 PM

    Seems to be only new conditions that were added in the last few days.

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    JotForm Support

    Answered by ashwin_d on January 18, 2016 at 06:16 AM

    Hello stroudshow,

    I did check your form's "Revision History" and found that you have made several modification to your form's conditions. Please check the screenshot below:

     

    You do not have to rework on all the conditions again. You can take advantage of our "Revision History" feature to revert back your form to an earlier working version. The following guide should help you:  http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by stroudshow on January 19, 2016 at 08:08 PM

    Its more the conditions aren't doing what they should do in that section. ??

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    JotForm Support

    Answered by ashwin_d on January 20, 2016 at 12:32 AM

    Hello stroudshow,

    I will take a look at your form condition and try to figure out the issue. Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    Thank you!

  • Profile Image

    Answered by stroudshow on January 20, 2016 at 05:05 AM

    The issue was while I was in preview. The form is not embedded in a website. some other forms are embedded.

     

    Page 7 some conditions not working.

    #input_169 Gate entry passes option

    option 1  -- PLEASE SEND ME BY TICKET FROM THIS FORM. I AGREE TO THE TICKET CONDITIONS.

    should hide -  postage of passes (please select)

    should require - I/we agree to the conditions of online passes

     
    option 2 -- PLEASE HOLD MY TICKETS FOR PICKUP.

    should hide - postage of passes (please select) AND I/we agree to the conditions of online passes


    option 3 -- PLEASE POST MY TICKETS> I UNDERSTAND THERE IS A FEE and a $2 Fee will be added to my Fees

    should hide  --  I/we agree to the conditions of online passes

    should require - postage of passes (please select)

     

    having similar issues with https://form.jotform.co/50382054277858

     

    Thanks for your help

  • Profile Image
    JotForm Support

    Answered by Welvin on January 20, 2016 at 09:57 AM

    Checking this now. I'll let you know later.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 20, 2016 at 10:11 AM

    Got this corrected. Just simply change your conditional logic to the following:

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    Answered by stroudshow on January 20, 2016 at 07:15 PM

    Thank you so much Welvin

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    JotForm Support

    Answered by ashwin_d on January 21, 2016 at 04:55 AM

    Hello stroudshow,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!