Braintree Integration breaks on Finish button causing form to show error about the same

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    Asked on January 17, 2016 at 12:35 PM


    My first issue is that when I select "finish" on the Braintree configuration for jotform it doesn't clear the screen, which would indicate that the process was done.

    So when I check the form I get the error "Payment processing for this form will not work due to a Braintree configuration error. Please contact form owner for more assistance."

    Please help.

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    Answered on January 17, 2016 at 09:21 PM



    I can see that there is an error in the braintree configuration. However I'm afraid I cannot test it on my end as I do not have a braintree account. I could suggest you check if the form has the correct API key and merchant ID. 


    Do inform us how it goes,

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    Answered on January 18, 2016 at 10:21 AM

    Yes  I do.  I copy and paste my braintree information to avoid any errors.   It asks for my merchant, public and private keys in the set up.  I've entered all of them.  I think the issue is that I cannot finish the process to save any of my entries.

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    Answered on January 18, 2016 at 11:58 AM

    Can you please tell us what happens for you on "Fetching plans..." screen?

    Based on what I see I presume that this part is working fine for you, but just the Finish is the one that gives you issues?

    If that is true - and it seems so based on what you have mentioned above, I would like to ask you to try to add your details to the payment processing tool directly - outside of the payment wizard.

    To show you how to do that, I have made a quick screencap:

    Text only steps would be:

    1. Go to the Braintree field

    2. click on it so it is selected

    3. Click on Properties gear wheel at the top right corner

    4. click on Edit Properties

    5. Add your Braintree API details in the top 3 fields at the top (you will quickly see if there are any spaces at start or end of the added string - please do remove them)

    6. Click on Close Settings button

    7. Save your form

    Do let us know how it goes after these steps.

    PS: Do not try any other modifications at first, just to see if it would be working or not like that. If it does work, feel free to try and make any modifications through the wizard and do keep us updated on the outcome :)

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    Answered on January 18, 2016 at 12:18 PM

    I've followed your directions to enter directly into the properties and save and that seems to have gotten rid of the error.  Thank you.  I'll be back if experience any issues.

    Thank you.

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    Answered on January 18, 2016 at 12:39 PM

    I'm trying to create another form and fetch my subscription plans but it's not working.  Can I use braintree in different forms at the same time?

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    Answered on January 18, 2016 at 02:00 PM

    This is the link to the new form that won't go past the fetch screen


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    Answered on January 18, 2016 at 03:07 PM

    I am glad to hear that you were able to add the API details to your Braintree payment integration through properties and that it is working for you there.

    I am however sorry to hear that you are experiencing the new issue.

    I have moved this to a new thread here: so that we can raise that to our developers to see what is going on.

    I will follow up on the new thread shortly and raise it.